Shipping policy
In-stock items usually ship within 7 business days. Lead times may vary depending on product, additional services, and location. If you have a specific date you need your order by, please let us know when quoting.
Transit times vary by location and carrier. Larger freight orders may take longer.
For expedited shipping, please contact us at WhatsApp+8615175881255, lilyyang387@gmail. com, or via Live Chat for shipping accommodations and pricing.
Freight costs are calculated based on weight, dimensions, delivery location, and shipping method. A XINHUACHENG associate is happy to provide an estimate during checkout or when quoting.
Yes! Please provide your carrier details when placing your order, and we'll coordinate the shipment.
"FOB Origin" means ownership of the product transfers to you once it leaves our shipping dock. Freight costs and responsibility for the shipment begin at that point.
We are happy to arrange scheduled delivery appointments for freight shipments. Please let us know your needs when placing your order.
If you would like to specify a date or time, please include this information so we can work with carriers to fulfill this request when possible.
Yes! Any authorized individual at your location can sign for the shipment.
Carriers will usually make a second attempt. For freight deliveries, redelivery fees may apply. Please contact the carrier or XINHUACHENG at WhatsApp+8615175881255, lilyyang387@gmail. com, or via Live Chat for further assistance.
Yes! We ship XINHUACHENG® Hole Products worldwide.
Costs and transit times vary depending on the destination, product size, and shipping method. Contact us at WhatsApp+8615175881255, lilyyang387@gmail. com, or via Live Chat for a tailored shipping estimate.
Duties, taxes, and fees are determined by the destination country. These costs are the responsibility of the customer and will vary based on local regulations.
Certain materials and sizes may be restricted based on international regulations. We are happy to help confirm what’s eligible for your destination.
All international orders go through customs in the destination country. Your carrier usually handles this process, but you may be asked to provide extra documentation if needed.
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