Refund policy
What is XINHUACHENG return policy?
Most inventory items can be negotiated with us in good packaging condition Custom or special-order items may not be eligible. For further questions, please contact our Returns team at WhatsApp+8615175881255, lilyyang387@gmail.com
What should I do if I received the wrong product?
Please notify our Returns team immediately at WhatsApp+8615175881255, lilyyang387@gmail.com. We will arrange a replacement or corrective action as quickly as possible.
What should I do if my item arrives damaged?
Please refuse to sign for the goods during the acceptance stage and provide an explanation to notify our return team at WhatsApp+8615175881255, lilyyang387@gmail.com.We will provide you with a solution and negotiate with you.
For collect shipments, please sign the delivery receipt as damaged and contact your carrier to file a claim directly with them.
For collect shipments, please sign the delivery receipt as damaged and contact your carrier to file a claim directly with them.
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